Cobblewright

Cancellation & refunds

Last updated: November 3, 2026 · Policy version IPS-754

Stop future renewal

Sign in and open Account → Manage billing, then cancel the subscription in Stripe's customer portal. Read and retain the confirmation: it states when cancellation takes effect and when access ends. Contact support@indieproductionsuite.com if you cannot access the portal or believe a cancellation did not take effect.

For a 7-day trial, cancel before the trial ends to avoid conversion to a paid plan. Closing the browser, signing out or deleting a local file does not cancel a subscription.

Request a refund or billing correction

Cancellation stops future renewal; it does not automatically refund a payment already made. If you believe a charge was duplicate, incorrect or unauthorized, or the service could not be provided, use the support form with “Account or Billing” selected. Include your account email, invoice reference and a short explanation. Do not send full card numbers or card security codes.

Refund requests are reviewed against the payment record, the circumstances and applicable consumer law. This policy does not promise an automatic prorated or “change of mind” refund. Any approved refund is returned through the original payment provider to the original payment method where available; processing time depends on the provider and bank.

Account deletion is separate

A deletion request is not an instant cancellation or refund. Support must verify ownership and resolve any active billing before completing deletion, so an account is not erased while charges continue.

Your rights

Nothing here limits a mandatory cancellation, withdrawal, correction or refund right under applicable law. Any additional rights that apply to your purchase remain available.

Contact Cobblewright at support@indieproductionsuite.com or use the support form. The service is operated by Cobblewright LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA.